General DeliverablesDevice Management
Server Management Network Management Strategic Services
Proactive Care Help Desk Support
Centralized Ticketing & Resolution Management
Client Portal
Emergency Remote Response
Emergency After-Hours Help Desk Support
Remote Infrastructure Management
Major Revision Upgrades
Emergency On-Site Response
Onsite Support
$115.00 per hour$115.00 per hour$115.00 per hour
Emergency After Hours On-Site Support$199.99 per hour$199.99 per hour$199.99 per hour
Technology Vendor Relationship Management
Warranty & Service Contract Tracking
Device Based DeliverablesDevice Management
Server Management Network Management Strategic Services
Mobile Device Management
Desktop Security & Performance Monitoring

Desktop Optimization
Desktop Policy Enforcement
Anti-Virus & Software Patch Alerts
Microsoft Patch Management
Managed Defense (Email, Virus & Spam Protection)
Asset Management & Inventory Controls
Software Installation and Security Updates
Security & Alert Monitoring
Managed Recovery Onsite (file/folder backup)
Managed Recovery Onsite (image backup)
Backup Monitoring and Admin Client Owned
Server Based DeliverablesDevice Management
Server Management Network Management Strategic Services
Security & Alert Monitoring
Critical Event Monitoring
Mission Critical Application Monitoring
SQL & Exchange Server Patch Management
SQL & Exchange Maintenance
Server Optimization
Application User Security Management
File Share Permissions Management
Microsoft Patch Management
Anti-Virus Software Management & Updates
Managed Defense
Managed Recovery On-Site
Backup Monitoring & Administration
Major Revisions & Upgrades
Asset Management & Inventory: Servers
Software Installation & Security Updates
Network Based DeliverablesDevice Management
Server Management Network Management Strategic Services
24/7 Router Monitoring & Alerting
24/7 Firewall Monitoring & Alerting

Network Device Monitoring
Virtual Private Network (VPN) & WAN Monitoring
VoIP Reliability Monitoring
Network Element Configuration Backup
Network Performance Tuning & Optimization
Network & VPN Access Administration

WAP Configuration & Maintenance
Strategic ServicesDevice Management
Server Management Network Management Strategic Services
Assigned CIO
Creation & Maintenance of Technology Roadmap

Baseline Security & Risk Analysis *
Baseline Disaster Recovery Planning
Annual Baseline Technology Audit

Hardware & Software Research/Recommendations
Project Research & Proposals